1. Introduction
Novvel AI ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our products.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information we collect
- Information you give us: Name, email, company, and any information you provide via contact forms or product inquiries.
- Information collected automatically: IP address, browser type, pages visited, and time spent on pages.
- Cookies and similar technologies: We use cookies to improve your browsing experience and analyze traffic.
We only collect information that is necessary to provide and improve our services.
3. How we use your information
We use the information described above to:
- Provide, maintain and improve our website and products
- Respond to your inquiries and support requests
- Send you updates about our products where permitted
- Monitor and analyze usage to improve user experience
- Ensure security and prevent fraud
- Comply with legal obligations
4. Legal basis for processing
- Consent: Where you have given consent for processing.
- Legitimate interests: To improve our services and communicate with you.
- Legal obligation: To comply with Ghana Data Protection Act and other laws.
- Pre-contractual steps: To respond to your requests before entering a contract.
5. Sharing your information
We do not sell your personal data. We may share information with:
- Service providers who help us operate our website
- Legal authorities when required by law
- Business partners with your explicit consent
- In case of merger or acquisition, with prior notice
6. International transfers
Your data is primarily processed in Ghana. Where transferred outside Ghana, we ensure appropriate safeguards are in place.
7. Retention
We retain personal data only as long as necessary for the purposes set out in this policy, or as required by law.
8. Cookies
We use essential cookies for site functionality and analytics cookies to understand usage. You can disable cookies in your browser, but some features may not work.
9. Security
We implement reasonable technical and organizational measures to protect your data, but no method of transmission over the internet is 100% secure.
10. Your rights
Under the Ghana Data Protection Act 2012, you have the right to access, correct, delete, object to, and restrict processing of your personal data. Contact us to exercise these rights.
11. Third party sites
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
12. Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with an updated date.
13. Contact
For privacy questions, contact us at info@novvelai.com